Mastering Conflict Management and Resolution

Managers, team leaders, HR professionals, and anyone responsible for managing teams or dealing with workplace conflicts.

Day 1: Conflict and Context: Why Disputes Are Needed

• Defining conflict and its role in innovation and change
• Common sources of conflict in organizations
• The conflict lifecycle
• Leader as mediator and diplomat

Day 2: Communication and Leadership: The Personal Dimension

• Personal influence and persuasion
• Leading across teams
• Advanced communication skills
• Emotional intelligence in conflict situations
   

Day 3: Problem Solving and Negotiation: Getting to Yes

• Classic theories of negotiation
• Listening, questioning, and finding real problems
• Mediation, arbitration, and litigation
   

Day 4: Conflict Resolution Principles

• Acknowledging and taking control of conflict
• Resolution frameworks and difficult conversations
• Building a culture of resolution
   

Day 5: Conflict Resolution Tools and Professional Development

• Handling failed resolutions and escalation options
• Using conflict management tools daily
• Developing a personal conflict resolution plan