Interpersonal Communication Excellence
Public Speaking & Communications
Interpersonal Communication Excellence
| Duration | 5 Days |
|---|---|
| Language | English |
| Course Format | Classroom |
| Certificate | Yes |
Detail
This course is designed to empower professionals with strong interpersonal communication skills, essential for building effective relationships with colleagues, clients, and stakeholders. Participants will develop the ability to build rapport, listen actively, manage emotions, resolve conflicts, and communicate ideas clearly. Mastery of these skills enhances collaboration, teamwork, and leadership across all organizational levels.
- Develop a deep understanding of interpersonal communication and its impact on relationships
- Improve active listening and empathy for clearer, more effective communication
- Learn strategies to manage and resolve conflict constructively
- Master techniques to express ideas clearly, confidently, and persuasively
- Build emotional intelligence to navigate difficult conversations
- Enhance the ability to work and communicate effectively in teams
- Managers and leaders looking to enhance communication and leadership effectiveness
- HR professionals focused on improving organizational communication
- Team members striving to boost collaboration and mutual understanding
- Customer service or client-facing professionals seeking better relationship-building skills
- Individuals interested in improving personal and professional communication
Day 1: Foundations of Interpersonal Communication
Understanding the value of strong interpersonal communication
The communication process and common barriers
Verbal and non-verbal communication cues
The importance of active listening in building rapport
Exercises to evaluate and improve your communication style
Day 2: Building Rapport and Trust
Techniques for establishing rapport in any interaction
Building credibility and trust with colleagues and clients
Using empathy to foster stronger connections
Communicating with emotional intelligence
Adjusting communication for different personality types
Day 3: Effective Conflict Resolution and Negotiation
Identifying root causes of workplace conflict
Constructive conflict management strategies
The role of assertiveness in resolving disputes
Negotiation techniques for mutually beneficial outcomes
Emotional control in high-pressure conversations
Day 4: Persuasion and Influence in Communication
Core principles of persuasive communication
Influencing others ethically and effectively
Leveraging storytelling to drive messages home
Handling objections and overcoming resistance
Role-play exercises to refine persuasive communication skills
Day 5: Enhancing Team Communication and Collaboration
Communication strategies that foster team cohesion
Encouraging open dialogue and psychological safety
Inclusive communication practices for diverse teams
Managing communication in remote or hybrid teams
Final workshop: Practicing real-life communication scenarios in teams
Let me know if you’d like a version formatted for a slide deck, flyer, or training manual!
Classroom Dates
Dubai (UAE)
5950€
Paris (France)
5950€
Kuwait
5950€
Vienna (Austria)
5950€
Amsterdam (Netherlands)
5950€
Abu Dhabi (UAE)
5950€
Istanbul (Turkey)
5950€