Advanced Assertive Communication Skills
Public Speaking & Communications
Advanced Assertive Communication Skills
| Duration | 5 Days |
|---|---|
| Language | English |
| Course Format | Classroom/Online |
| Certificate | Yes |
Detail
This course is designed to provide participants with advanced techniques and strategies for communicating assertively in challenging situations. It focuses on building the confidence and skills required to express thoughts, needs, and opinions clearly and respectfully while maintaining strong relationships in professional environments. The course also addresses the importance of body language, emotional intelligence, and listening skills in assertive communication.
By participating in this course, attendees will learn how to navigate difficult conversations, handle conflict assertively, and ensure their messages are understood without being overly passive or aggressive.
- Enhance your ability to express yourself confidently and assertively
- Improve your listening skills and emotional intelligence to foster better communication
- Learn to navigate challenging conversations, negotiations, and conflict situations
- Build strategies for handling criticism, setting boundaries, and saying “no” effectively
- Understand the impact of body language on assertiveness
- Develop the ability to respond effectively to difficult or confrontational situations without aggression
- Managers and team leaders who want to enhance their communication skills
- Professionals seeking to improve their ability to communicate assertively
- HR and training professionals who want to facilitate assertiveness in the workplace
- Individuals in customer-facing roles or client relations who need to convey assertive messages
- Anyone looking to develop a more balanced and confident approach to communication in both personal and professional settings
Day 1: Foundations of Assertive Communication
Introduction to assertiveness: Passive, assertive, and aggressive communication
The role of self-awareness in assertive communication
Key principles of assertive communication
Barriers to assertive communication and how to overcome them
The importance of respect and empathy in communication
Day 2: Advanced Techniques for Assertiveness
Verbal and non-verbal assertiveness techniques
Building confidence in difficult situations
Handling criticism and negative feedback assertively
Setting boundaries with tact and respect
The role of emotional intelligence in assertiveness
Day 3: Assertive Communication in Conflict Management
Strategies for managing and diffusing conflict assertively
Dealing with confrontation: Practical role-play and scenarios
Using assertiveness to negotiate effectively
Maintaining composure in emotionally charged situations
The art of saying “no” with respect and clarity
Day 4: Listening and Responding Assertively
Active listening and understanding others’ perspectives
Clarifying and paraphrasing techniques to ensure mutual understanding
Responding assertively to others’ needs and requests
The role of body language in active listening
Managing emotions while listening and responding assertively
Day 5: Consolidating Assertiveness Skills and Application
Developing a personal action plan for applying assertive communication in daily situations
Handling challenging workplace conversations with confidence
Assertiveness in leadership and team dynamics
Reflective practice and continuous improvement in communication skills
Final workshop: Role-playing real-life assertive communication scenarios
Classroom Dates
Abu Dhabi (UAE)
5950€
Paris (France)
5950€
Barcelona (Spain)
5950€
Vienna (Austria)
5950€
Dubai (UAE)
5950€
Istanbul (Turkey)
5950€
Abu Dhabi (UAE)
5950€
Online Dates
Online
3950€